Order shipping and tracking
What time can I expect my deliveries by?
Depending on where you live, we’ll drop your daily Hexey meal between 3am and 6:30am.
What do I do with my empty cooler bags and ice bricks?
Leave it at your doorstep before turning in for the night. We’ll collect them with the next delivery round and leave you a fresh bag, with a fresh ice brick and your Hexey meals for the day.
How do the delivery people gain access?
For units or building blocks, our clients provide us with a swipe card/access key for the common area and we leave their meals, cooked and delivered fresh, at their door steps every morning.
What if my food does not arrive or it is not all there?
Hexey’s maintained a 100% delivery record. So, the day your food does not arrive is the day we’ve all feared but knew was coming – the Zombie Apocalypse. And that’ll be the day you see the results of all those days of eating healthy pay you back dividends.
Please note, we require a secure location to leave your meals and we will attempt to confirm this with you if there are any concerns. Once delivery has been made, Hexey is unable to accept responsibility for any stolen or missing meals. Please contact us if you have any questions prior to ordering.